RETURNS & REFUNDS POLICY
Last Updated: [Date]
1. RETURN ELIGIBILITY
You may return items within 30 days of delivery if they are:
✓ Unworn, unwashed, and undamaged
✓ In original packaging with tags attached
✓ Accompanied by proof of purchase
Non-returnable items:
✖ Final sale items (marked “non-refundable”)
✖ Underwear, swimwear, or pierced jewelry
✖ Customized/personalized products
2. HOW TO RETURN
Step 1: Log in to your account and request a return
Step 2: Pack items securely (use original packaging if possible)
Step 3: Attach the prepaid return label (HK only)
Step 4: Drop off at designated carrier locations
3. REFUND PROCESS
- Processing time: 5–7 business days after we receive your return
- Refund method: Original payment form
- Deductions: Return shipping costs (unless faulty)
Note: International returns may take longer due to customs.
4. EXCHANGES
We offer:
🔄 Size/color exchanges (subject to stock)
🔁 Faulty item replacements (contact us within 48 hours of delivery)
5. INTERNATIONAL RETURNS
- Customers are responsible for:
- Return shipping fees
- Customs duties on returned items
- Use a tracked shipping method (untracked returns may not be processed)
6. FAULTY OR INCORRECT ITEMS
If you receive a damaged/wrong item:
- Email us within 48 hours with photos
- We’ll cover return shipping and send a replacement
7. STORE CREDIT OPTION
Prefer credit? Request a e-gift voucher (+10% bonus value).
FAQ
Q: How long until my refund appears?
A: Bank processing may take 3–10 additional business days.
Q: Can I return without the original packaging?
A: Only for defective items—otherwise, packaging is required.
Q: Who pays for return shipping?
A: We cover HK returns (except final sale); international customers pay return costs.
Q: What if my return gets lost?
A: Untracked returns cannot be located—we recommend insured shipping.