DELIVERY INFORMATION

Last Updated: [Date]

1. PROCESSING TIME

  • Orders are typically processed within 1-2 business days (excluding weekends & holidays).
  • During peak seasons (e.g., holidays/sales), allow 2-4 business days for processing.

2. SHIPPING OPTIONS & COSTS

Hong Kong Deliveries:

  • Standard Shipping (3-5 business days): FREE
  • Express Shipping (1-2 business days): HK$50

International Deliveries:

  • Standard (5-10 business days): Calculated at checkout
  • Express (3-5 business days): Calculated at checkout
    Customs/duties may apply for international orders.

3. TRACKING YOUR ORDER

  • A tracking number will be emailed once your order ships.
  • Allow 24 hours for tracking information to update.
  • Contact the carrier directly for delivery inquiries.

4. DELIVERY NOTES

  • Signature may be required for high-value orders.
  • Undeliverable packages (due to incorrect address/unclaimed) will be returned, and reshipping fees apply.
  • COVID-19/weather delays may occur (carrier-dependent).

5. INTERNATIONAL CUSTOMERS

  • Duties/taxes are the customer’s responsibility.
  • We cannot predict these fees—check local regulations.
  • Returns/refunds exclude original shipping costs.

6. FAQ

Q: Can I change my delivery address after ordering?
A: Only if requested before shipment. Contact us immediately.

Q: What if I’m not home for delivery?
A: The carrier will leave a notice with pickup instructions.

Q: Do you ship to PO Boxes?
A: No—a physical address is required.

Q: How are pre-orders shipped?
A: They dispatch after the stated release date.